Daily limit
Stops one heavy session from eating the whole week. Good if you play in short bursts on most days.
Ruby Fortune Casino Deposit Limits
Daily, weekly and monthly caps, a 24-hour break and six-month self-exclusion: how each tool works for NZ players and how to pick sensible numbers.
- Daily limits
- Weekly & monthly
- 24h break
- 6-month exclusion
Independent information site. We are not Ruby Fortune Casino and we are paid by the operator when a reader opens an account.
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Ruby Fortune’s Limit Tools at a Glance
Ruby Fortune Casino deposit limits can be set for a day, a week or a month and adjusted at any time. For a pause, Take a Break locks the account for at least 24 hours, and self-exclusion does the same for six months or longer.
Those three tools come straight from the casino’s own responsible gaming page, which also carries a nine-question self-assessment you can answer in a couple of minutes. I like that it is short and plain, and points you to the Help Centre or the 24/7 chat to switch things on.
| Tool | What it does | Periods | Minimum |
|---|---|---|---|
| Deposit limit | Caps how much NZ$ you can add to the account | Daily, weekly, monthly | Your choice |
| Take a Break | Locks the account for a short cooling-off spell | From 24 hours | 24 hours |
| Self-exclusion | Locks the account and stops promotions | From six months | 6 months |
| Account closure | Ends the account through Player Services | Permanent request | On request |
Swipe the table sideways to see every column.
Time-Out: Take a Break From 24 Hours
The lightest lock on the account, and the one most players reach for first.
A time-out is for the evening when a session has run longer than planned, or the week before payday when you would rather not be tempted. Ruby Fortune calls it Take a Break, and the official page sets the minimum at 24 hours. While it runs, the account is locked, so there is no depositing or spinning, and the idea is that it runs its course even if you change your mind at 11 pm.
Longer breaks are possible too. The page does not publish a fixed menu of periods, so tell the chat agent how long you want and they will confirm what they can set. From my own habit, a full weekend or a whole week works better than a single day, because it breaks the routine rather than just delaying it.
- 1
Log in: sign in on the site or in the app.
- 2
Open support: start a live chat or go to the Help Centre from the menu.
- 3
Name the period: ask for a Take a Break and say how long, for example 24 hours or seven days.
- 4
Check the lock: once the agent confirms, log out and try logging back in to see it is active.
Use chat, not email, for a break
Ruby Fortune’s terms note that email requests can take a little while to action and point urgent matters to live chat. For a time-out you want active tonight, chat is the quicker route.
Setting a Daily, Weekly or Monthly Deposit Limit
The tool for Kiwi players who want to keep playing online pokies, just on a fixed budget.
A deposit limit is the one I recommend setting on day one, before the welcome bonus. The first three deposits each carry a 100% match up to NZ$250 and the minimum deposit is NZ$10, so it helps to decide in advance how much of that NZ$750 package you actually want to chase. Ruby Fortune lets you cap deposits over three periods, and you can combine them.
Weekly limit
Matches a weekly pay cycle. Handy if you play mainly at weekends and want the total, not the day, to be fixed.
Monthly limit
The overall ceiling. Set this one to your entertainment budget and let the daily and weekly caps keep the pace even.
Changing a limit
The official page says limits can be adjusted at any time through the Help Centre or support. Lowering is the simple direction.
Raising or removing a limit
Ruby Fortune does not publish a waiting period for a higher cap, so I won’t quote one. What I can say is that regulated casinos generally apply a lower limit straight away and hold a request to raise or remove it for a cooling-off spell, so that the decision is not made mid-session. Ask the chat agent how long an increase takes on your account before you rely on it.
To set the cap, log in at Ruby Fortune, check the account area for a limits option, or simply ask live chat to apply the numbers for you. Before you do, run them through the planner below.
Limit planner
Monthly limit–
Weekly limit–
Daily limit–
Share of pay–
Enter your numbers to see suggested limits.
Our own rule of thumb, rounded down to the nearest NZ$5. Weekly = monthly budget × 12 ÷ 52; daily = weekly ÷ play days. Ruby Fortune’s minimum deposit is NZ$10. Not financial advice.
A worked example: a NZ$200 monthly budget gives a weekly cap of NZ$45 and, across three play days, a daily cap of NZ$15. That still covers a NZ$10 deposit on any day, and it means one bad Friday cannot use up the whole month.
Self-Exclusion for Six Months or More
For the moment a break is not enough and you want the door shut properly.
Self-exclusion is the strongest tool Ruby Fortune offers. The responsible gaming page sets the minimum at six months, and during that time the casino locks your gaming account and takes all reasonable steps to make sure you receive no promotional material. The terms refer to a group self-exclusion policy, so this is a standard, well-rehearsed process rather than a one-off favour.
Ask for it
Contact live chat or the Help Centre and say you want to self-exclude, and for how long: six months at the least.
Account locks
No deposits and no play for the whole period. Withdraw any balance first so your money is not sitting in the account.
Promotions stop
Ruby Fortune takes reasonable steps to keep offers, bonus emails and messages away from you until the period ends.
Plan on the exclusion running its full length; that is the whole point of it. If you are unsure between a break and an exclusion, take the self-assessment on the official page first. It asks nine honest questions, such as whether you have chased losses or borrowed to gamble, and suggests next steps based on your answers.
Other casino accounts
Ruby Fortune belongs to the Palace Group, with sister brands such as Spin Casino, JackpotCity and Royal Vegas. If you hold accounts there too, ask the chat agent whether your exclusion covers them, and request it at each site separately if it does not.
How to Close Your Ruby Fortune Account
A simple request, but worth doing in the right order.
Ruby Fortune’s terms keep account closure simple: if you want to close the account, you contact Player Services directly. The only real preparation is getting your money out first, because withdrawals start at NZ$50 and go back to the method you deposited with.
- 1
Clear the balance: withdraw what is left and wait for it to arrive. Pending withdrawals take 24–48 hours, then e-wallets are usually quick and cards or bank transfer take 3–5 business days.
- 2
Small balances: if you hold less than the NZ$50 minimum withdrawal, ask the agent what they can do with it before you close.
- 3
Contact Player Services: open live chat and ask to close the account. Say clearly if the reason is gambling, so they can suggest self-exclusion instead.
- 4
Keep the confirmation: save the chat transcript or the confirmation message in case you ever need to refer back to it.
Myth Closing the account is the same as self-excluding.
Fact Closure ends the account; self-exclusion locks it for a set minimum of six months and stops promotions. If gambling is the reason, choose self-exclusion.
Myth You lose your balance when you close.
Fact Withdraw it first and it comes back to your card, bank or e-wallet as a normal payout.
What to Do If a Limit or Exclusion Didn’t Work
Rare, but here is the order I would handle it in.
Most problems with Ruby Fortune Casino deposit limits come down to timing: an email request not yet actioned, or a cap set for the wrong period.
- A deposit went through above my limit
- Check which period the cap covers: a daily limit resets each day, so a weekly total can still grow. Then ask live chat to confirm the limit on your account and set the missing period.
- I asked by email and nothing changed
- The terms say email requests can take a little time to action. Repeat the request in live chat and ask the agent to confirm it is active while you are still connected.
- I can still play during a break
- The lock is there to stop deposits and play. If either still works during an active break, send a screenshot to chat and ask them to recheck the lock straight away.
- I am still getting bonus emails
- Use the unsubscribe link and tell support. After self-exclusion Ruby Fortune takes reasonable steps to stop promotions, so they will want to know.
- The casino’s answer does not settle it
- Ruby Fortune’s terms name eCOGRA and the Kahnawake Gaming Commission as the bodies that take player complaints. Keep your chat transcripts; they are your evidence.
- I want a second barrier outside the casino
- Some NZ banks, such as Kiwibank and Westpac NZ, let customers block gambling payments on their cards. A block at the bank works across every gaming site, not just this one.
Where to Get Help in New Zealand
Limits work best alongside someone to talk to. These New Zealand services are free and confidential, and you do not need to be in crisis to call.
Gambling Helpline
- Call
- 0800 654 655
- Text
- 8006
- Hours
- 24 hours
National freephone service. gamblinghelpline.co.nz
Problem Gambling Foundation
- Call
- 0800 664 262
- Cost
- Free
- Service
- Counselling
Whānau or a support person welcome. pgf.nz
Gambling Therapy
- Format
- Online
- Cost
- Free
- Linked by
- Ruby Fortune
International online support. gamblingtherapy.org
New Zealand is also changing how online casinos are licensed. Under the Online Casino Gambling Act 2026 the Department of Internal Affairs is setting up a local licensing system with harm-minimisation rules for licensed operators, and from 1 December 2026 unlicensed operators must stop offering online casino gambling to NZ residents. The DIA online casino gambling page tracks each step.
Until then, it is not illegal for a New Zealander to play at an offshore casino, and the tools on this page are yours to use at any time. For a wider look at the casino itself, our Ruby Fortune review covers the responsible gaming summary alongside banking and bonuses.
Deposit Limit Questions From Kiwi Players
The questions we see most about limits, breaks and self-exclusion at Ruby Fortune.
Can I set a deposit limit at Ruby Fortune Casino in New Zealand?
Yes. Ruby Fortune lets you set a maximum deposit for a daily, weekly or monthly period, and you can adjust it at any time. If you cannot find the setting in your account, the live chat team can put it in place for you.
How do I increase or remove my deposit limit?
Ask support through the Help Centre or live chat. Lowering a cap is the easy direction; a request to raise or remove one is usually not instant at regulated casinos, so check the timing with the chat agent before you plan around it.
How long is the shortest break I can take?
The official responsible gaming page lists a Take a Break period of at least 24 hours. It locks the account for the time you choose, so no deposits and no play until it ends.
What is the minimum self-exclusion period?
Six months. During that time the account stays locked and Ruby Fortune takes reasonable steps to stop promotional emails and messages reaching you.
Does closing my account work the same as self-exclusion?
No. Closing is simply ending the account, done by contacting Player Services. If gambling itself is the reason, self-exclusion is the stronger choice because it runs for a fixed minimum period and stops marketing.
My deposit is being declined. Could a limit be the reason?
It could be, if you have already reached your daily, weekly or monthly cap. Other reasons include bank gambling blocks and card settings; our declined deposit guide goes through them one by one.
Who can I call in New Zealand for gambling support?
Gambling Helpline on 0800 654 655 (free, 24 hours, or text 8006) and the Problem Gambling Foundation on 0800 664 262 for free counselling. Both are confidential.
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Play on Numbers You Chose
Set the cap first, then enjoy the pokies without doing sums at midnight. The limit is there whenever you want to change it.
18+ only. Play responsibly. Terms and conditions apply.